Quality Assurance & Continuous Improvement
Everything has been provided for you to enjoy products and services. We invite feedback on your experience at the end of every transaction – did it meet your expectations? All constructive criticism (both positive and negative) is treated with integrity and it is only through your feedback that we can constantly strive for excellence and improvement.
Part of this commitment is that all emails will be replied to within 1 business day.
Postage and handling arrangements per 10/13(subject to change):
- Any Puppy Kit or similar size item carries a flat fee of $25.00 per order.
- Any small items, add $12.00 Postage & Handling for the first item
- Postage will be according to Australia Post costs, using Express Post envelopes where applicable, and therefore will be size and weight dependant for all shipments.
- Any multiple orders add Postage & Handling: 1 book/item add $12.00, 2 books/items add $16.00; 3 or more books/items add $18.00
- All material is shipped through Australia Post, and please allow up to one week for delivery within Australia. Where possible Express Post-delivery is used.
- Any increase in charges imposed by Australia Post will be passed on
- Overseas shipments may incur additional costs and will be added separately to any quotation, which will be advised prior to proceeding.
- All prices are inclusive of GST where applicable.
Our ‘satisfaction guarantee’ provides for replacement of materials to the same value, or a voucher for later use to the same value, provided that materials are returned to us within 7 days from receipt in their complete original undamaged packaging.